Privacy policy
Privacy
This policy explains what personal data FilmExtract handles and why. FilmExtract (“we”) runs this website and sells the FilmExtract plug-in. Contact: support@filmextract.com.
This website
The website uses no cookies, no analytics and no advertising trackers. Like any web server, our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) for security and to keep the site running.
Purchases
Purchases are processed by our reseller, Dodo Payments, as merchant of record. Dodo Payments collects your name, email address, billing country and payment details under its own privacy policy. We never see your card details. We receive the order details we need to provide your licence and support: your name, email address, country, order number and licence key.
The plug-in
The plug-in sends only what the licence needs, and only to our reseller's licence service:
| When | What is sent |
|---|---|
| Activate | Your licence key and your computer's name (shown to you next to the activation in your purchase account) |
| Licence check, at most once a day | Your licence key and the activation's number |
| Deactivate | Your licence key and the activation's number |
On your computer the plug-in keeps a small licence file: your key, the activation's number, the dates of the trial and of the last check, and a code made from your computer's hardware ID (the ID itself never leaves the computer). The plug-in never sends your pictures, projects, reference stills or anything about your work.
Support email
When you email us, we keep your message and address to answer you and to help with later questions about your licence.
Why we use this data
To sell and deliver your licence, to check that a licence is valid, to answer support requests, and to meet legal and tax duties. We do not sell personal data and do not use it for advertising.
How long we keep it
Order and licence records are kept while your licence is in use and as long as tax and accounting law requires. Support emails are kept for as long as they are useful to support you, and deleted on request where the law allows.
Your rights
You can ask us for a copy of the personal data we hold about you, or ask us to correct or delete it, by emailing support@filmextract.com. If you live in a country with data-protection law, such as the EU or the UK, you also have the rights that law gives you, including the right to complain to your data-protection authority.
Changes
If this policy changes, the new version will be posted on this page with its date.