Refund policy
Refunds
We want you to buy FilmExtract only once you are sure it suits your work, which is why every feature can be tried free for 14 days before you pay.
14 days, full refund
If you are not happy with your purchase, you can ask for a full refund within 14 days of the purchase date, for any reason.
How to ask
Email support@filmextract.com from the address you bought with, and include your order number (it is in your purchase confirmation email). We answer within two working days.
What happens next
- The refund is paid by our reseller, Dodo Payments, to the payment method you used. How long it takes to appear depends on your bank or card provider.
- The licence key of a refunded purchase is switched off, and the plug-in stops working with it at its next licence check.
After 14 days
After 14 days purchases are not refundable, except where the law of your country gives you a right to a refund, or where a fault in the plug-in stops it from working on a computer that meets its requirements and we cannot fix it.